The 2019 Patient Experience Symposium (PExS2019) aims to bring people together, providing the opportunity for people to network, learn and share their ideas, work and projects with each other, building our knowledge of patient care.

PExS2019 provides a forum for people to present innovative work and initiatives aimed at improving care across NSW and Australia.

The Symposium will take place on Monday 29th and Tuesday 30th April 2019 at the International Convention Centre (ICC), Sydney.

Submission of Abstracts

NSW Health invites consumers, academics and health professionals to submit an abstract for PExS2019 for inclusion as:

  1. Option One: Oral Presentation, 15-minutes (+ 5-minute Q & A)
  2. Option Two: Workshop, 95-minutes (must be interactive)

All abstracts must be relevant to patient experience. Unsuccessful applicants with a high-quality submission will be invited to present their abstract as a Poster Presentation.


Abstracts are electronically submitted for PExS2019 and should focus on work measuring, understanding or improving the experience of patients. Ideally, submissions should have a strong person-centred care focus and demonstrate partnership between those who use health services (consumers, patients, carers, users, clients) and those who provide them.

Important Information for Authors

  • The author must nominate which type of presentation they are choosing
    • Option One: Oral Presentation, 15-minutes (+ 5-minute Q & A)
    • Option Two: Workshop, 95-minutes (must be interactive)
  • The author should identify one to four primary keywords that relates to their presentation (see below).
  • The abstract must be a maximum of 250 words submitted using the online form available
  • The presenting author/s must provide a brief biography of 100 words which will be used to introduce the speaker/s prior to the session commencing if successful
  • The author must provide a short paragraph (100 words) summarising the abstract. This paragraph will be included in the PExS2019 program booklet if successful to assist delegates in selecting their preferred concurrent session
  • Abstracts must be original work
  • Consumers and carers are encouraged to submit an abstract
  • An Abstract Review Panel will select the abstracts to be presented at the Symposium using the following evenly weighted criteria:
    • The abstract is of direct relevance to patient experience
    • The abstract is well written and clearly presents a case for this work
    • The abstract presents new and important knowledge about patient experience
    • The authors present robust outcomes to support the findings of this work
  • Notifications regarding acceptance will be sent via e-mail to the submitting author in December 2018.  Abstract authors may be contacted to suggest a different format from that originally submitted, for example, an abstract submitted to be a workshop might be more appropriate as a 15-minute oral presentation. Approval from abstract authors will be required before changing the nominated presentation type
  • All successful participants for oral or workshop presentations will be required to register and pay the registration fee of $300 (Early Bird) or $370 (Full price) per person. Early Bird will close on Friday, 1st March 2019
  • Abstracts accepted for presentation will be published in the Symposium proceedings and on the Symposium website exactly as received and should be checked for spelling and grammar prior to submission

Symposium Keywords

The author is required to select one to four keywords when submitting their abstract for PExS2019. These keywords will allow presentations to be grouped together with similar talks when building the Symposium program. The keywords can be selected from a prepared list in the abstract submission tool, or the author will have the opportunity to create their own. The prepared list of Keywords will include:

  • Patient groups and medical specialities
    • Women's health
    • Men's health
    • Children's health/paediatrics
    • Community health
    • Aboriginal people and healthcare
    • Culturally and Linguistically Diverse (CALD) people
    • Mental health
    • Aged Care
    • End of life and palliative care
    • Disability and inclusion
    • Rehabilitation
  • Measurement and data
    • Survey research methods
    • Analysis and interpretation of data
    • Technology and data collection
    • Data visualisation and reporting
  • Consumer empowerment
    • The patient voice
    • Health promotion
    • Communication and health literacy
    • Integrated care
    • Transition and continuity of care
    • The role of a consumer representative
  • Improving our workforce
    • Clinical excellence
    • Staff and provider engagement
    • Staff experience and wellbeing
    • Staff education
  • Change for the better
    • Technology driving improvements
    • Creative solutions in healthcare
    • Culture and leadership
    • Education
    • Patient, family and community engagement
    • Policy for change
    • The hospital and environment
    • Safety
  • Patient reported outcomes

How to Write a Good Abstract

Advice on how to compose a good abstract has been included in the Speaker Guidelines page of the PExS2019 Abstract website. This information is available here.

The Abstract Review Panel also recommends reviewing the Primary Health Care Research and Information Service website, which contains some good information and helpful tips on writing abstracts. This information is available here.