Award Categories & Criteria

Accreditation
Note that many of the award categories are divisional awards that require VACC members to have obtained official accreditation. If you do not know your accreditation status, or would like to commence the accreditation process, contact Vanessa Gibson, Industry Policy Administrator vgibson@vacc.com.au before 30 November 2017 to ensure that the process is completed by closing date of award entries, 28 March 2018.

Small or Large Business
Small Business – 6 or less employees             Large Business – 7 or more employees

Metro or Regional Business
Note that some Category Awards are divided into Metro or Regional areas. Please refer to this spreadsheet to determine if the location of your business falls within Metropolitan or Regional Victoria (as defined by the Victorian Government). Select the relevant award that is applicable to you.

Category Award Divisional Awards requiring accreditation
Best Auto Electrical
S L
Automotive Electrical Division (AED)
Best Auto Recycler
S L
Automotive Dismantlers & Recyclers Division (ADRD)
Best Body Repairer - Passenger Vehicle
S L
Body Repair Division (BRD)
Best Commercial Vehicle Body Repair Commercial Vehicle Industry/ Body Maker Association (CVIA/CVBMA)
Best Commercial Vehicle Dealer
S L
Commercial Vehicle Industry/ Body Maker Association (CVIA/CVBMA)
Best Commercial Vehicle Manufacturer Commercial Vehicle Industry/ Body Maker Association (CVIA/CVBMA)
Best Engine Reconditioner
S L
Engine Reconditioner Association of Victoria (ERAV)
Best Form Machinery Dealer
S L
Form & Industrial Machinery Dealers Association Vic (FIMDA)
Best Heavy Towing (HTT) Operator - Statewide Towing Operators Division (TOD)
Best Metro Accident (allocated) Towing Operator Towing Operators Division (TOD)
Best Motorcycle Dealer
S L
Motorcycle Industry Division (MID)
Best New Car Dealer
S L
Victorian Automobile Dealers Association (VADA)
Best Regional Accident Towing Operator Towing Operators Division (TOD)
Best Mechanical, Light Vehicle - Metropolitan
S L
Automotive Repairers Division (ARD)
Best Mechanical, Light Vehicle - Regional
S L
Automotive Repairers Division (ARD)
Best Mechanical, Heavy Vehicle
S L
Commercial Vehicle Industry/Body Maker Assoc. (CVIA/CVBMA/ARD)
Best Service Station & Convenience Store
S L
Service Station & Convenience Store Division (SSCSO)
Best Transmission Specialist
S L
Automatic Transmission Specialist Group
Best Tyre Dealer
S L
Victorian Tyre Dealer Association (VTDA)
Best Used Car Dealer
S L
Used Car Traders Division (UCTD)
Category Award VACC Awards for accredited and non-accredited members
Best Aftermarket & Retail Business
S L
VACC Member
Best Heavy Vehicle Equipment Manufacturer VACC Member
Best General Member Business
S L
VACC Member
Best Trade Towing Operator - Statewide VACC Member
Best Unsung Hero x 3 Awards VACC Member
Best Parts/Component Manufacturer VACC Member
Best Mechanical - Light Engines (motorcycle, powered engines and marine)
S L
VACC Member
Best Restoration Project
(passenger, commercial, motorcycle) - Body
VACC Member
Best Restoration Project
(passenger, commercial, motorcycle) - Mechanical
VACC Member
Best Restoration Project
(passenger, commercial, motorcycle) - Overall Restoration
VACC Member

S Small business - 6 or less employees       L Large business - 7 or more employees

Criteria
Click below for a full review of the criteria applicable for each division. Weighted scoring is set for each criterion. 

  • Best Heavy Towing (HTT) Operator-Statewide
  • Best Trade Towing Operator-Statewide (No accreditation required)
  • Best Metro Accident (allocated)Towing Operator
  • Best Regional Accident Towing Operator
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
  • Best Commercial Vehicle Body Repairer
  • Best Commercial Vehicle Manufacturer
  • Best Heavy Vehicle Equipment Manufacturer (No accreditation required)
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Additional Question 0%
10. Is your business accredited to Tyre Stewardship Australia? 0%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
  • Best Commercial Vehicle Dealer-Small
  • Best Commercial Vehicle Dealer-Large
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
Business Overview 0%
Provide an overview of your business (100 words or less).
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader?
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service?
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction?
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently?
(Written process plans, escalation diagrams, workshop floorplan changes, extensions/ building improvements, etc)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment?
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
15%
  • Best Body
  • Best Mechanical
  • Best Overall Restoration

This award category reflects restoration projects through which an individual has applied high levels of problem solving, innovation, and skill in the pursuit of his restoration program. This can be a personal or workshop project but must have a significant proportion of the restoration work undertaken by the person or company submitting for the award. The rarity, value and cache of the vehicle, will not automatically prioritise merit, or unfairly influence the outcome. 

This category may include substantial restoration contributions to the vehicle body, or engine, and, for two of the categories, does not have to focus on the total vehicle restoration.

Given the broad range and type of vehicle restoration projects in automotive, these awards will be judged through a portfolio approach. Program participants will provide a description and chronological diary through which the restoration project has progressed.

Members can apply for a maximum of two awards in this category and can be the same or different vehicles.

Applications to this award can include up to 20 photographs and film footage, up to five minutes in length, of the project if available.

The criteria:

Non scoring-background 0%
1. In 500 words or less describe in chronological order, the background to this project. Include the history of the vehicle/machinery if you are aware of it. 0%
Scoring-criteria 100%
2. Original condition of the restoration project verses the end result.
How bad was the original vehicle/machinery?
30%
3. Level of skill application in the restoration.
Were specialist skills required for repair or the remaking of parts?
30%
4. Level of technical difficulty that had to be overcome.
Was research required to find out about the vehicle/machinery?
What were the sourcing challenges?
20%
5. The degree to which the vehicle reflects the original build. 20%

The criteria:

Business Overview 0%
Provide an overview of your business (100 words or less). 
(Outline the different areas and functions of your business and the staff employed)
0%
Business Leadership and Marketing 20%
1. Detail your marketing and communications strategies.
(Include any advertising, social media, website, on-hold messages, sponsorships, telesales, etc)
10%
2. What makes your business an industry leader? 
(Include details about equipment upgrades, staff training, technological innovations, inventions, improvements, awards, accreditations and certifications, etc)
10%
Customer service 25%
3. In what ways does your business provide excellent customer service? 
(Follow-up phone calls, itemised and transparent bills, complaints resolution process, loan cars, pick-up and drop-off service, customer lounge, free Wi-Fi, etc)
15%
4. How do you measure customer satisfaction? 
(Customer surveys, monitoring social media, etc)
10%
Operational efficiency 10%
5. How have you made your business operate more efficiently? 
(Applying lean/competitive or advanced manufacturing principles)
10%
Business owner and staff training 10%
6. What training have you or your staff recently completed? 10%
Contribution to the community 10%
7. How has your business contributed to the community?
(Charitable donations, local school/sporting club sponsorships, etc)
10%
Workplace safety and environmental best practice 25%
8. What does your business do to protect the environment? 
(Spill kits, recycled water, solar panels, Green Stamp accreditation, etc)
10%
9. How do you keep staff and customers safe in your workplace?
(First aid kits, first aid training, designated no-go areas, list of emergency contact numbers, health and safety talks, etc)
10%

CRITERIA

Nominated candidates will be working at the sharp end of the business on a daily basis. They will demonstrate an outstanding level of commitment to getting the job done and the team will depend on their contribution. They will have supported the achievement of outstanding tangible results and they will be a role model for their peers and a champion of best practice and customer service.

 
Brief description of your organisation and your entry (100 words)
Description of the role, person, and career to date (100 words)
Qualities that set them apart from colleagues (250 words)
Examples of behaviours and contribution that have made a difference (250 words)
Summary Statement - why you believe they should win this award (100 words)