The 2018 Patient Experience Symposium aims to bring people together, providing the opportunity for people to network, learn and share their ideas, work and projects with each other, building our knowledge of this evolving aspect of patient care. It provides a forum for people to present innovative work and initiatives aimed at improving care across NSW and Australia.

The Symposium will take place on Monday 9th and Tuesday 10th April 2018 at the Hilton Sydney.

Submission of Abstracts

The 2018 Patient Experience Symposium Organising Committee invites attendees to submit an abstract for inclusion as:

  1. Option One: 15-minute (+ 5-minute Q & A) Oral Presentation
  2. Option Two: 95-minute Workshop Abstract

Abstracts must be relevant to patient experience (see below) and to at least one of the themes listed. If your presentation is relevant to more than one theme, you can nominate a secondary theme for consideration.


Abstracts are electronically submitted for the 2018 Patient Experience Symposium and should focus on work to measure, understand or improve the experience of patients. Ideally, submissions should have a strong person centred care focus and demonstrate partnership between those who use health services (consumers, patients, carers, users, clients) and those who provide them. All presentations or workshops must have at least one of the following themes identified as the focus of the abstract.

Symposium Abstract Themes

  1. Celebrating Culture & Diversity
    Celebrating diversity initiatives in key areas including: multicultural, LGBTI (lesbian, gay, bisexual, transgender and intersex), Generations, Disability and Gender.
    The importance of culture for positive outcomes for Aboriginal people and communities.
  2. The Art of Patient Experience
    Creative approaches to patient, family, carer and staff experience.
    This may include art, music, design, working with animals and more.
  3. True Partnerships
    Co-design between consumers, families, carers and staff with shared ownership and control are key to the best innovations and improvements.
  4. Staff Experience & Wellness
    Recognising the impact on patient, family and carer experience and outcomes by focusing on staff experience and wellbeing.
  5. Measuring What Matters
    Measuring and understanding what matters to patients and their families and carers.
  6. Improving Patient Experience through Technology
    Digital health initiatives to improve patient care and experience

Important Information for Authors

  • The presenter must nominate which type of presentation they are choosing:
    - Option One: 15-minute (+ 5-minute Q & A) Oral Presentation
    - Option Two: 95-minute Workshop
  • The presenter should identify a primary theme that relates to their presentation. A secondary theme can also be nominated (optional)
  • The abstract will have a maximum of 250 words and must be submitted using the online form available
  • Consumers and carers are encouraged to submit
  • An Abstract Review Panel will select the abstracts to be presented at the Symposium using the following evenly weighted criteria:
    • The abstract is of direct relevance to patient experience
    • The abstract is well written and clearly presents the case for this work
    • The abstract presents new and important knowledge about patient experience
    • The authors present robust outcomes to support the findings of this work.
  • Notifications regarding acceptance will be sent via e-mail to the submitting author in December 2017.  Abstract authors may be contacted to suggest a different format from that originally submitted, for example, an abstract submitted to be a workshop might be more appropriate as a 15-minute oral presentation. Approval from abstract authors will be required before changing the nominated presentation type
  • All authors accepted for either oral or workshop presentations will be required to register and pay any Symposium registration fees to ensure their abstract is included in the final program
  • Abstracts accepted for presentation will be published in the Symposium proceedings and on the Symposium website exactly as received and should be checked for spelling and grammar prior to submission
  • Abstracts must be original work
  • The presenting author will be required to submit a brief biography (100 words) that will be provided to the Chair of the session to introduce the abstract

How to Write a Good Abstract

Advice on how to compose a good abstract has been included in the Speaker Guidelines for the Symposium, available here.

In addition, the Primary Health Care Research and Information Service website contains some good information and tips on writing abstracts, available here.